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Installation file is identified as suspicious or infected by virus. What to do?

Please be sure that you got the installation file from www.nomagic.com.

In this case we can confirm our software is not infected by a virus and it is safe to use it.

One known reason why antivirus software in rare cases identifies *.exe files as suspicious is because of Norton antivirus software issues where a legitimate file is misidentified and subsequently quarantined. More can be found at http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2010-090201-1030-99&tabid=2. As they say in above document suspicious level is very low.

Workarounds for this issue are available. We suggest to:

  • ignore suspicions from Norton antivirus.
  • use the "no install" installation (*_no_install.zip).
  • Symantec suggests disabling the auto protection option and checking if the issue is resolved.

Let us know at This email address is being protected from spambots. You need JavaScript enabled to view it. if more help is required.

We are working with Norton antivirus to eliminate this issue.

For more information or a quote
please contact
sales@nomagic.com
or call +1-214-291-9100.